Today, I feel quite sorry for the folks at FedEx. They deliver packages all over America, some of which require direct signatures. Because my phone has decided to work sometimes and completely ignore any sense of productivity at other times, I ordered a new one, which is set to be delivered today. This is the almost-end of a long and winding road for my poor phone.
It started with the actual order. I ordered it on the 24th, a Sunday. The Monday morning, the company set 25th February as the shipping date. On the 26th, that date had been removed, and no shipping date took its place. The order was marked ‘in progress.’ A quick email to customer service got me absolutely nowhere, as I’m still waiting on a reply.
Later that day, I checked the status of the order. It was marked as shipped! Checking the tracking number, I saw the package had been signed for. One week before it was ordered. Over 1000 miles from where I live. Being me and realising a package can’t be shipped before the item is ordered, I sent another email to the customer service department. And I have yet to hear back.
This morning, the poor FedEx delivery man phoned to make sure someone would be available to sign for the package. He estimated it would be delivered between 1:00pm-2:00pm. I phoned the person who was set to sign for it and verified the time with her. No issue. *Then* the FedEx man phoned again to tell me he was early. The package would be there about noon.
I hung up and phoned the person who would sign for it. No answer. On a second try, I got an answer. The person who answered was decidedly not who I expected. Instead of an older female, the person who answered was a younger male– it sounded like my best friend. Since he was supposed to be at work and I panic when I think he’s sick, the conversation went like this:
Me: Emm…are you OK?
Him: Yeah, I’m fine.
Me: What happened? I wasn’t expecting you to be home.
Him: Uhh…this is the FedEx guy.
That’s right, folks, I accidentally phoned the delivery man and asked, with much concern, whether he was alright. Mind you, when I phoned the right person, it took ten tries before she woke up and answered the phone.
Now…finally…the website shows the phone has been delivered and signed for. By the very person I was concerned with in the first place. I’m now waiting to make sure he’s OK, but I won’t phone the FedEx guy. I’ve already expressed my concern for him.